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  • Home
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  • Hot and Cold Gel Packs

Hot & cold gel packs

Hot and cold gel packs are flexible, reusable packs that can be cooled or heated to support comfort and recovery after minor sprains, strains and muscle soreness, when used as advised by a health professional. They can be shaped around joints and soft tissues and are commonly used in sports medicine, first aid and everyday injury care. 

At Statewide Home Health Care, our range may include reusable gel packs in different sizes, wraps with straps, and multi-purpose hot/cold packs suitable for home, clinic and sporting environments. These products are often used alongside treatment from a physiotherapist, GP or other allied health professional as part of a broader pain and injury management plan. 

Disclaimer 
Always consult your GP, physiotherapist or other allied health professional for personalised advice before using hot or cold therapy, especially if you have reduced sensation, circulation problems, diabetes or a known medical condition. Hot and cold packs should not replace proper diagnosis or medical treatment. 


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Frequently asked questions

Frequently asked questions about hot and cold gel packs

? Who are hot and cold gel packs designed for?
Hot and cold gel packs are designed for people who have been advised by a health professional to use heat or cold to support recovery from minor soft tissue injuries, muscle soreness, or general stiffness. They are commonly used after sport, around joints and muscles, and as part of a home program recommended by a GP or physiotherapist.
? What is the difference between using a gel pack hot versus cold?
Cold gel packs are usually used in the early stages after an acute sprain or strain to help manage heat and discomfort, as advised by your clinician. Heated packs are more often used later on for general muscle tightness or stiffness. Your GP or physiotherapist will advise whether heat, cold, or a combination is appropriate for your situation.
? How do I heat or cool a gel pack safely?
Each gel pack has specific instructions, which may include cooling in the fridge or freezer and heating in hot water or the microwave. Always follow the manufacturer’s directions, wrap the pack in a cloth or cover, and test the temperature on your forearm before applying it to your body. Packs should never be placed directly onto bare skin.
? How long should I keep a hot or cold gel pack on for?
Your health professional will normally suggest a time frame, often around 10 to 20 minutes at a time with breaks in between, but this varies by condition. Remove the pack if your skin feels too hot, too cold, painful, or uncomfortable, and never fall asleep while using it.
? Are hot and cold gel packs safe for people with diabetes or poor sensation?
Extra care is needed if you have diabetes, neuropathy, or poor circulation, because reduced sensation can make it harder to notice when the skin is getting too hot or too cold. Always check with your GP, podiatrist, or other treating professional before using hot or cold therapy in these situations, and follow their time limits and monitoring advice.
? Can children or older adults use gel packs?
Yes, but they often require closer supervision. An adult should always prepare the pack, test the temperature, and check the skin regularly. Children and some older adults may not be able to move the pack away if it becomes uncomfortable, so they should not be left alone with hot or cold therapy in place.
? What types of hot and cold gel packs do you stock?
Our range may include flat gel packs in different sizes, joint-shaped packs, wraps with adjustable straps, and other multi-purpose designs. Some are better suited to knees and ankles, while others are better suited to backs, shoulders, or general use. For more detailed product information and brand catalogues, you can review our resources here.
? Can hot and cold gel packs be funded through the NDIS or My Aged Care?
In some circumstances, hot and cold therapy products may be funded as Assistive Technology when they are recommended in a support plan. NDIS participants can read more about Assistive Technology here: NDIS Assistive Technology explained. People using My Aged Care can read more about Assistive Technology and home modifications here: My Aged Care Assistive Technology and home modifications. Your planner, support coordinator, or aged care provider can explain whether specific gel packs may be suitable under your funding.
? Can I hire hot and cold gel packs, or are they purchase only?
Hot and cold gel packs are personal care items and are supplied for purchase rather than hire. If you also need other short-term equipment to support recovery, such as crutches, walkers, or braces, we offer a wide range of products for hire through our dedicated hire website: hire.shhc.com.au. Your health professional can help you decide which extra items are best purchased and which may be suitable to hire.
? How should I look after and store hot and cold gel packs?
Gel packs should be inspected regularly for leaks or damage, wiped clean after use, and stored according to the manufacturer’s instructions. If a pack is punctured, leaking, or no longer freezes or heats evenly, it should be replaced. Always follow the care instructions supplied with the product.
? Do you deliver hot and cold gel packs across Melbourne and Australia?
Yes. From our Bentleigh showroom in Melbourne, we supply hot and cold gel packs across metropolitan Melbourne, including the Mornington Peninsula and Bellarine Peninsula, with shipping available to many locations Australia wide. If you are unsure about product choice or delivery options, our team can help. Please contact us here.
? Where can my therapist or GP find more information about your hot and cold gel pack range?
Therapists and GPs can contact our team for product specifications and quotes, or review our broader hot and cold therapy and sports medicine catalogues here: shhc product catalogues. For personalised support with selecting gel packs as part of an injury or pain management plan, you or your clinician can also get in touch via our contact page.

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Statewide Home Health Care (SHHC) is a family-owned business originating from a small section of Rodney Cohen’s St Kilda Pharmacy in 1992. St Kilda Home Health Care was based just around the corner to his pharmacy in Barkly Street, St Kilda in Melbourne.

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